Payment Policy
Thank you for choosing Cozybedd. We are committed to providing all our customers with a safe, transparent, and convenient payment experience. Please read the following policy to understand our payment terms, processes, and security measures.
1. Accepted Payment Methods
We only accept PayPal as the official payment method for all orders. This includes payments made through your PayPal balance, linked credit/debit cards, or bank accounts linked to your PayPal account. Currently, we do not accept cash, checks, money orders, wire transfers, or other payment platforms.
2. Checkout Process and Operation
Our checkout process is designed to be simple and efficient, and the steps are as follows:
Add items to cart: Select the items you need and proceed to the checkout page.
Enter shipping information: Provide an accurate shipping address and contact information to ensure your order is processed smoothly.
Choose payment method: Select "PayPal" as your payment method and then click "Complete Order".
Redirect to PayPal: You will be securely redirected to the PayPal website. Log in to your PayPal account and confirm the payment amount.
Authorize Payment: Verify your order details (total amount and shipping address) in your PayPal account and authorize payment.
Return to Our Store: After successful payment authorization, you will be redirected back to our website, and your order will be marked as "Paid" in our system.
Note: All transactions are settled in US Dollars (USD). If your PayPal account uses another currency, PayPal will convert it at its current exchange rate, and any associated fees will be borne by the customer.
3. Payment Security
We prioritize the security of your payment information and adhere to industry-leading security standards:
All payment transactions are processed through PayPal's secure platform, which uses advanced encryption technology (SSL/TLS) to protect your personal and financial data.
We do not store, access, or retain any of your PayPal account details, credit/debit card information, or bank account data on our servers.
PayPal's robust fraud protection system monitors transactions to prevent unauthorized activity, providing extra security for customers and our store.
You can shop with confidence because your payment information is protected by PayPal's trusted security protocols.
4. Order Confirmation
Instant Confirmation: After completing payment via PayPal, you will receive a confirmation message on our website screen indicating that your order has been successfully submitted.
Email Confirmation: We will send a detailed order confirmation email within 1 business day. We will send the email to the email address associated with your order. The email will contain your order number, product details, shipping information, and payment confirmation.
Payment Verification: PayPal requires up to 24 hours to verify and process payments. Once verified, we will process your order according to our shipping policy.
No Confirmation Email Received: If you have not received an order confirmation email within 24 hours of payment, please check your spam/junk mail folder first. If you still cannot find it, please contact our customer support team immediately to confirm your order status.
5. Common Payment Issues and Troubleshooting
If you encounter any problems during the payment process, please refer to the following solutions:
Payment Rejected: Common reasons include insufficient funds in your PayPal account, an expired credit/debit card, an incorrect billing address (not matching PayPal records), or PayPal's security filter flagging the transaction. Please verify your payment information in PayPal, ensure sufficient account funds, or try using other payment methods associated with your PayPal account.
Redirection Failed: If you are not redirected back to our website after making a payment through PayPal, please check your PayPal account to confirm that the funds have been deducted. If the payment was successful but your order does not appear in our system, please contact us and provide your PayPal transaction ID and order details for assistance.
Pending Payment: PayPal may set the payment status to "Pending" for security checks or payment method verification. Your order will be processed after payment is completed (usually within 1-3 business days). You will receive a notification from PayPal and our store after payment confirmation.
Duplicate Payment: In rare cases, duplicate payments may occur due to technical glitches. If this occurs, please contact us and provide the PayPal transaction IDs for both payments. We will process a full refund for the duplicate payment within 3-5 business days.
6. Contact Us
For any questions, concerns, or assistance regarding payments, order confirmations, or payment issues, please contact our customer service team.
Company：CLIMBER SUPPLIES LLC
Address：FRANCESCA RIVERA SOLE MBR 1942 BROADWAY SUITE 314C
BOULDER, CO 80302
Email：motnguoi63886@gmail.com
Phone：+1 3236494046